Early one Wednesday morning in January, Banner received an emergency phone call: due to an inventory error, one of our customers was about to run out of parts resulting in the shutdown of an entire assembly line. Banner immediately held an emergency production meeting to try to determine a course of action.

Two hours later Production Manager Joe Smith boarded a plane, flew approximately 700 miles one way and hand delivered enough parts to keep the line running until a full shipment could be delivered the following day.